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Our products being flowers and floral arrangements may not be
delivered exactly as shown as depicted on the website. We will try our
best to deliver them as presented on the site but to due factors such as
seasons and locations, we may need to make some changes in the flowers
used for the arrangements. The number of substituted flowers will be
same as will be the quality.
The pictures given on our website is to give you an visual representation about the product an artist representation. The actual product may vary depending upon availability and other factors. We may have to substitute the products of similar or higher quality.
For deliveries in India, we will accept orders with a 24hr window notice prior to delivery.
For Kolkata delivery we will accept orders till 1pm for the same day
delivery request ( call customer care for TAT). Special emergency
delivery can be entertained on request from our contact centre for a
nominal additional delivery fee.
We accept orders Monday to Saturday via phone from 10am to 7pm (IST) from our contact centre. All orders of the year which includes Sundays National and State Holidays placed will be considered as a next working day request and delivery as per delivery conditions mentioned by us.
We try our best to stick to a fixed time when it comes to delivering our products, however unforeseen events due to various constraints it might not be possible. However, we guarantee that deliveries will reach . Heavy rains, strikes or any other unforeseen situation may require the rescheduling of the delivery or a delay in appointed schedule time..
When it comes to quality, we are proud that we offer simply the best and unparallel in longevity.
Orders that have been placed can’t be cancelled only if it is requested prior to 1 working day. A cancellation charge of INR 150 per order will be deducted.
In case you have any complaint it has to be registered within 24hrs from the date of the delivery. Your complaint once established to be genuine, we will definitely consider and make an appropriate refund where required or deliver the items free of charge. Deliveries at wrong address come under the category of genuine complaints.
If we have to re-deliver the items, it will be processed as another order and you will be charged accordingly. Please note that orders will be considered as executed if:
Recipient is not available
Premises are locked
Product is delivered to gate, reception or at the house of a neighbor.
Phone number is incorrect it is not working or reachable and subsequently delivery is not done.
Wrong address given at the time of delivery.
Refunds will be made only under exceptional cases if we fail to make a delivery.
The costs of online transactions, services, and delivery are included in the prices of the products.